
Deploying AI Agents That Run Nova Retail's Customer Operations End-to-End
How we built a fleet of autonomous AI agents for Nova Retail that now handles 73% of customer operations without human intervention — resolving tickets in 42 seconds, recovering ₹1.8 crore in abandoned carts, and freeing the support team to work on the cases that actually need them.
73%
Tickets automated
42s
First response time
₹1.8Cr
Cart recovery

